Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Verhalten in Organisationen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How customer incivility affect...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Verhalten in Organisationen
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
12
Relationship marketing
12
Arbeitsverhalten
11
Customer satisfaction
11
Kundenzufriedenheit
11
Work behaviour
11
Customer citizenship behavior
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Workforce
4
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
Customer value
3
Dysfunctional customer behavior
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Organizational behaviour
3
Betriebsklima
2
Business ethics
2
Caring climate
2
Citizenship behaviours
2
Cognition
2
Creative customer behaviour
2
Creativity
2
Customer creative ability
2
Customer intrinsic motivation
2
Customer learning orientation
2
Customer service employees
2
Customer stress
2
Customer task complexity
2
Emotion
2
Emotional intelligence
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Gong, Taeshik
3
Choi, Jin Nam
1
Kang, Min Jung
1
Sun, Pengchang
1
Wang, Chen-Ya
1
Yi, Youjae
1
Published in...
All
Journal of business research : JBR
1
Journal of service research : JSR
1
The Cornell hospitality quarterly
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
3
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
