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The role of external customer mind-set among service employees
Iyer, Rajesh; Johlke, Mark C. - In: The journal of services marketing 29 (2015) 1, pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
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A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.; Iyer, Rajesh - In: Journal of retailing and consumer services 20 (2013) 1, pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
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Antecedents and outcomes of salesperson internal customer mind-set
Johlke, Mark C.; Iyer, Rajesh - In: Journal of managerial issues : JMI 32 (2020) 3, pp. 318-333
Persistent link: https://www.econbiz.de/10012302273
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Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.; Iyer, Rajesh - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 704-720
Persistent link: https://www.econbiz.de/10011791953