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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels

Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62

Persistent link: https://www.econbiz.de/10009523948

Antecedents and consequences of mobile usability : linking simplicity and interactivity to satisfaction, trust, and brand loyalty

Lee, Dongwon; Moon, Junghoon; Kim, Yong Jin; Yi, Mun Y. - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 295-304

Persistent link: https://www.econbiz.de/10010515272

The role of security, design and content factors on customer trust in mobile commerce

Nilashi, Mehrbakhsh; Ibrahim, Othman; Mirabi, Vahid Reza; … - In: Journal of retailing and consumer services 26 (2015), pp. 57-69

Persistent link: https://www.econbiz.de/10011347842

How value and trust influence loyalty in wireless telecommunications industry

Karjaluoto, Heikki; Jayawardhena, Chanaka; Leppäniemi, … - In: Telecommunications policy : the international journal … 36 (2012) 8, pp. 636-649

Persistent link: https://www.econbiz.de/10009659300

A three-dimensional approach to customer retention in mobile phone services

Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510

Persistent link: https://www.econbiz.de/10010338918

Implicit and explicit loyalty : the role of satisfaction, trust and brand image in mobile telecommunication industry

Yeboah-Asiamah, Eric; Nimako, Simon Gyasi; Quaye, Daniel M. - In: International journal of business and emerging markets … 8 (2016) 1, pp. 94-115

Persistent link: https://www.econbiz.de/10011565211

The determinants of customer loyalty in Malaysian mobile telecommunication services : a structural analysis

Leong, Lai-ying; Hew, Teck-soon; Ooi, Keng-boon; Lin, … - In: International journal of services, economics and management 4 (2012) 3, pp. 209-235

Persistent link: https://www.econbiz.de/10009675235

Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery

Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011412174

Social media and m-commerce

Pelet, Jean-Eric; Papadopoulou, Panagiota - In: International journal of internet marketing and … 9 (2015) 1, pp. 66-84

Persistent link: https://www.econbiz.de/10011387770

Exploring Customer Loyalty Following Service Recovery : The Mediating Effects of Trust and Emotions

DeWitt, Tom - 2009

Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty. A structural...

Persistent link: https://www.econbiz.de/10013153369

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