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The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos; Fernandes, Daniel V. H. D. - In: Latin American business review : journal of the … 8 (2007) 2, pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
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Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva; Santos, Cristiane Pizzutti dos - In: International journal of pharmaceutical and healthcare … 7 (2013) 2, pp. 120-141
Persistent link: https://www.econbiz.de/10009770363
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Trust recovery following a double deviation
Basso, Kenny; Santos, Cristiane Pizzutti dos - In: Journal of service research : JSR 19 (2016) 2, pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
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Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva; Santos, Cristiane Pizzutti dos - In: International journal of pharmaceutical and healthcare … 7 (2013) 2, pp. 120-141
Persistent link: https://www.econbiz.de/10010160211