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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
5
Artificial intelligence, trust, and perceptions of agency
Puranam, Phanish
;
Vanneste, Bart S.
-
2021
Persistent link: https://www.econbiz.de/10012622686
Saved in:
6
Artificial intelligence, trust, and perceptions of agency
Vanneste, Bart S.
;
Puranam, Phanish
-
2023
-
Revised version of 2021/42/STR
Persistent link: https://www.econbiz.de/10014364634
Saved in:
7
Trust in times of AI
Bogliacino, Francesco
;
Buonanno, Paolo
;
Fallucchi, Francesco
-
2023
Persistent link: https://www.econbiz.de/10014420446
Saved in:
8
Incentives, framing, and reliance on algorithmic advice : an experimental study
Greiner, Ben
;
Grünwald, Philipp
;
Lindner, Thomas
; …
-
2024
Persistent link: https://www.econbiz.de/10014521417
Saved in:
9
Transparency and trust in artificial intelligence systems
Schmidt, Philipp
;
Biessmann, Felix
;
Teubner, Timm
- In:
Journal of decision systems
29
(
2020
)
4
,
pp. 260-278
Persistent link: https://www.econbiz.de/10012384573
Saved in:
10
Judgements of research co-created by generative AI : experimental evidence
Niszczota, Paweł
;
Conway, Paul
- In:
Economics and business review
9
(
2023
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10014636330
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