This article aims at investigate components that comprise services quality and the impacts of service quality on student satisfaction and word-of-mouth in online English training. The combined method of quantitative and qualitative research was used, data from 502 students were collected and...

This research analyzes the relationship between satisfaction and word-of-mouth (WOM) at the language centers in HoChiMinh City (HCMC) by questioning 200 current learners. This research uses Cronbach’s Alpha and exploratory factor analysis, confirmatory factor analysis, Structural equation...