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~subject:"Wahrnehmung"
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EVALUATING THE IMPACT OF BANKI...
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Wahrnehmung
Service quality
21,815
Dienstleistungsqualität
20,898
Customer satisfaction
15,560
Kundenzufriedenheit
13,904
Consumer behaviour
9,352
Konsumentenverhalten
9,075
Relationship marketing
7,311
Beziehungsmarketing
7,230
Perception
5,917
Qualitätsmanagement
2,817
Quality management
2,770
Wirtschaftsprüfung
2,515
Financial audit
2,513
USA
2,011
United States
1,980
Krankenhaus
1,946
Hospital
1,941
Deutschland
1,889
Germany
1,853
Theorie
1,780
Theory
1,780
Health care
1,660
Gesundheitsversorgung
1,619
Customer service
1,504
Online retailing
1,426
Online-Handel
1,426
Kundenservice
1,399
Product quality
1,396
Produktqualität
1,376
Satisfaction
1,348
Job satisfaction
1,313
Arbeitszufriedenheit
1,307
Gesundheitswesen
1,304
customer satisfaction
1,298
Health care system
1,288
Emotion
1,210
Brand image
1,197
service quality
1,195
Markenimage
1,180
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Undetermined
1,566
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1,315
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Article
3,348
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1,880
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2
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434
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306
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210
Collection of articles of several authors
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50
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31
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4
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4
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4,531
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666
French
19
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Wolfers, Justin
20
Krishna, Aradhna
17
Fochmann, Martin
16
Kiesewetter, Dirk
16
Kuhn, Andreas
16
Weimann, Joachim
16
Pope, Devin G.
15
Schipper, Burkhard
15
Caplin, Andrew
14
Meier, Martin
14
Heifetz, Aviad
13
Blaufus, Kay
11
Hundsdoerfer, Jochen
11
Dreher, Axel
10
Eliaz, Kfir
10
Fischer, Justina A. V.
10
Schnellenbach, Jan
10
Spiller, Achim
10
Usman, Osly
10
Bjørnskov, Christian
9
Geishecker, Ingo
9
Han, Heesup
9
Price, Joseph
9
Snowberg, Erik
9
Steiner, Paul
9
Wiedmann, Klaus-Peter
9
Del Giovane, Paolo
8
Falkinger, Josef
8
Glaeser, Edward L.
8
Heineck, Guido
8
Ladeira, Wagner Junior
8
Pieters, Rik
8
Raghubir, Priya
8
Santini, Fernando de Oliveira
8
Sousa-Poza, Alfonso
8
Süssmuth, Bernd
8
Taubinsky, Dmitry
8
Weber, Martin
8
Wedel, Michel
8
Bénabou, Roland
7
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National Bureau of Economic Research
32
Springer Fachmedien Wiesbaden
28
OECD
6
Verlag Dr. Kovač
6
IGI Global
5
Christian-Albrechts-Universität zu Kiel
4
Erasmus Research Institute of Management
3
Goethe-Universität Frankfurt am Main
3
Kassel University Press GmbH
3
Nomos Verlagsgesellschaft
3
Zentrum für Empirische Forschung
3
Bundesinstitut für Risikobewertung
2
Ernst-Moritz-Arndt-Universität Greifswald
2
Europäischer Wirtschafts- und Sozialausschuss
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Friedrich-Schiller-Universität Jena
2
GIGA German Institute of Global and Area Studies
2
Melbourne Business School
2
Mindestlohnkommission
2
Peter Lang GmbH
2
epubli GmbH
2
Aide à la Décision Economique, Ottignies-Louvain-la-Neuve
1
Akademija nauka i umjetnosti Bosne i Hercegovine / Centar za sistemska istraživanja
1
Asian Studies Association of Australia
1
Associazione degli Industriali della Provincia di Verona
1
Australien / Information and Research Services
1
Berlin Partner GmbH
1
Bertelsmann Stiftung
1
Bonn Graduate School of Economics
1
Books on Demand GmbH <Norderstedt>
1
Bundesministerium für Bildung und Forschung
1
Bureau of European Policy Advisers
1
Campus Verlag
1
Carl von Ossietzky Universität Oldenburg
1
Carl-Auer-Systeme Verlag und Verlagsbuchhandlung GmbH
1
Christian-Albrechts-Universität zu Kiel / Institut für Volkswirtschaftslehre
1
Compagnon-Marktforschungs-Institut <Stuttgart>
1
DRN
1
De Gruyter Oldenbourg
1
Deutsches Institut für Entwicklungspolitik, Berlin
1
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Journal of business research : JBR
93
Journal of retailing and consumer services
62
International journal of hospitality management
47
Discussion paper series / IZA
39
International journal of selection and assessment
38
Tourism management : research, policies, practice
36
SpringerLink / Bücher
33
Journal of business ethics : JOBE
32
NBER working paper series
32
International journal of consumer studies
30
Working paper / National Bureau of Economic Research, Inc.
30
Psychology & marketing
29
The international journal of human resource management
29
Journal of marketing research : JMR
28
Discussion paper / Centre for Economic Policy Research
27
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
27
Journal of consumer research : JCR ; an interdisciplinary bimonthly
26
Journal of travel and tourism marketing
26
NBER Working Paper
26
Product experience
25
Marketing : ZFP ; journal of research and management
23
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
22
Academy of Management journal : AMJ
21
Research
21
Tourism management perspectives : TMP
20
CESifo working papers
19
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Marketing letters : a journal of research in marketing
19
Journal of marketing communications
18
Journal of retailing
18
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
18
IZA Discussion Paper
17
Journal of business and psychology
17
Journal of behavioral decision making
16
Asia Pacific journal of marketing and logistics
15
International journal of advertising : the review of marketing communications
15
Sonderforschungsbereich 504, Rationalitätskonzepte, Entscheidungsverhalten und Ökonomische Modellierung
14
Journal of consumer behaviour : an international research review
13
Journal of economic behavior & organization : JEBO
13
Journal of economic psychology : research in economic psychology and behavioral economics
13
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Source
All
ECONIS (ZBW)
5,139
USB Cologne (EcoSocSci)
75
EconStor
6
Other ZBW resources
6
ArchiDok
4
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1
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1
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
2
Spectator
perception
of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
3
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
4
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
5
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
6
Valarie Zeithaml : autobiographical reflections
Zeithaml, Valarie A.
- In:
Journal of historical research in marketing
9
(
2017
)
3
,
pp. 264-276
Persistent link: https://www.econbiz.de/10011798308
Saved in:
7
A study on customers
perception
towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
8
Measuring
perception
of service quality of Serbian rural tourism using RURALQUAL scale
Perić, Goran
;
Dramićanin, Sandra
;
Milenkovski, Ace
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
11
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012268841
Saved in:
9
Investigating temporal effects of risk perceptions and satisfaction on customer
loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
10
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and
loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
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