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Website
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
5
Consumer behaviour
5
Innovation adoption
5
Innovationsakzeptanz
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Konsumentenverhalten
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Logistics
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Logistik
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Logistikdienstleister
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Online-Marketing
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Social Web
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Social network
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Social web
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Soziales Netzwerk
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Brand image
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Customer retention
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Express logistics
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International expeditors
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Kansei
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Kansei engineering
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Kundenbindung
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Lieferantenmanagement
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Logistics service quality
2
Markenimage
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Quality management
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Qualitätsmanagement
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Repurchase intentions
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Satisfaction
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Supplier relationship management
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purchase intention
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Chen, Mu-Chen
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Chang, Kuo-chien
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Hsu, Chia-Lin
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Hsu, Chia-lin
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Chang, Kuo-Chien
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Kumar, Vikas
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information systems and e-business management : ISeB
1
Total quality management & business excellence
1
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ECONIS (ZBW)
4
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Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
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2
The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Hsu, Chia-lin
;
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
10
(
2012
)
4
,
pp. 549-570
Persistent link: https://www.econbiz.de/10009673944
Saved in:
3
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
4
How a branded website creates customer purchase intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
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