Similar Search Results - EconBiz

Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume

Nicod, Lionel; Llosa, Sylvie; Bowen, David E. - In: Journal of retailing and consumer services 55 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012268798

How does training improve customer service quality? : the roles of transfer of training and job satisfaction

Shen, Jie; Tang, Chunyong - In: European management journal 36 (2018) 6, pp. 708-716

Persistent link: https://www.econbiz.de/10011956274

Impacts of Training Service Quality on Student Satisfaction and Word-of-Mouth in Online English Training

Vu, Chi Huynh; Ha Nam Khanh, Giao - 2022

This article aims at investigate components that comprise services quality and the impacts of service quality on student satisfaction and word-of-mouth in online English training. The combined method of quantitative and qualitative research was used, data from 502 students were collected and...

Persistent link: https://www.econbiz.de/10014237139

The effect of participatory training on satisfaction : the mediating role of effectiveness

Sri Murni Setyawati; Suliyanto, Suliyanto; Novandari, Weni - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 1118-1126

Persistent link: https://www.econbiz.de/10012210899

Dynamische Wertschöpfungsnetzwerke in der Weiter- und Fortbildung : Phänomen des Bedarfs an zeitgemäßen Formen des Lebenslangen Lernens?

Voigtländer, Christine - In: Perspektiven des lebenslangen Lernens - dynamische …, (pp. 281-302). 2010

Persistent link: https://www.econbiz.de/10003969944

Customer service intelligence : perspectives for human resources and training

Van Der Wagen, Lynn - 2008

Persistent link: https://www.econbiz.de/10003578902

Vertrauen ist alles : Kundenmanagement im Seminarbereich

Schwarz, Katrin - In: Effektives Customer Relationship Management : …, (pp. 171-177). 2013

Persistent link: https://www.econbiz.de/10009672130

Kooperative Kundenorientierung im Krankenhaus : ein wegweisendes Konzept zur Sicherung von mehr Qualität

Hellmann, Wolfgang - 2017 - 1. Auflage

Persistent link: https://www.econbiz.de/10011474625

E-Learning : Integrations- und Differenzierungsbedarfe aus Kundensicht

Reiß, Michael - In: Entwicklungen im Produktionsmanagement, (pp. 279-299). 2004

Persistent link: https://www.econbiz.de/10001979923

Marktanforderungen an universitäre Weiterbildung

Knust, Michaela; Hagenhoff, Svenja - In: E-Learning : Einsatzkonzepte und Geschäftsmodelle ; …, (pp. 407-422). 2005

Persistent link: https://www.econbiz.de/10003081292

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