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E-service quality : an empirical investigation
Poon, Wai Ching; Lee, Christina Kwai Choi - In: Journal of Asia Pacific business 13 (2012) 3, pp. 229-262
Persistent link: https://www.econbiz.de/10009619285
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Designing a global digital currency
Balvers, Ronald J.; McDonald, Bill - In: Journal of international money and finance 111 (2021), pp. 1-18
Persistent link: https://www.econbiz.de/10012796892
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Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko; Dika, Zamir - In: Electronic markets : the international journal on … 26 (2016) 3, pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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The role of quality in internet service markets
Krasnokutskaya, Elena; Song, Kyungchul; Tang, Xun - In: Journal of political economy 128 (2020) 1, pp. 75-117
Persistent link: https://www.econbiz.de/10012194986
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E-Service Quality : An Empirical Investigation
Poon, Wai Ching; Lee, Christina - 2014
This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer’s perception of the efficiency (which offers speedy and reliable responses) and...
Persistent link: https://www.econbiz.de/10014036950
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Will Alibaba's additional financial service contribute to sellers' satisfaction and loyalty during the pandemic? : evidence from Taobao sellers
Wang, Juanjuan; Jiang, Lin; Liu, Wentong - In: Asia Pacific business review 29 (2023) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10014289718
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Sustainable forward-reverse logistics for multi-product delivery and pickup in B2C E-commerce towards the circular economy
Prajapati, Dhirendra; Pratap, Saurabh; Zhang, Mengdi; … - In: International journal of production economics 253 (2022), pp. 1-20
Persistent link: https://www.econbiz.de/10013448505
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Configured by consumption : how consumption-demand will reshape supply chain operations
Kam, Booi Hon; Rimmer, Peter James - 2022
"With the paradigm shift in consumption habits during the COVID-19 pandemic accelerating the digital transformation of supply-chain operations, Configured by Consumption offers a timely reflection on the technological evolution of production-consumption cycles since the genesis of...
Persistent link: https://www.econbiz.de/10013331165