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Welt
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1
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
2
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Electronic markets : the international journal on …
26
(
2016
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
Saved in:
3
Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Dwivedi, Yogesh Kumar
- In:
International journal of Indian culture and business …
8
(
2014
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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4
Will Alibaba's additional financial service contribute to sellers' satisfaction and loyalty during the pandemic? : evidence from Taobao sellers
Wang, Juanjuan
;
Jiang, Lin
;
Liu, Wentong
- In:
Asia Pacific business review
29
(
2023
)
2
,
pp. 417-438
Persistent link: https://www.econbiz.de/10014289718
Saved in:
5
Global differences in online shopping behavior : understanding factors leading to trust
Clemons, Eric K.
;
Wilson, Joshua C.
;
Matt, Christian
; …
- In:
Journal of management information systems : JMIS
33
(
2016
)
4
,
pp. 1117-1148
Persistent link: https://www.econbiz.de/10011664720
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6
Review of cross-border e-commerce and directions for future research
Hazarika, Bidyut B.
;
Mousavi, Reza
- In:
Journal of global information management
30
(
2022
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799188
Saved in:
7
The construction of consumer dynamic trust in cross-border online shopping : qualitative research based on Tmall Global, JD Worldwide and NetEase Koala
Wang, Xuhui
;
Zhao, Bo
;
Chen, Jiaqi
- In:
Journal of contemporary marketing science
5
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013272698
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8
A comparative study of consumer trust in major digital trade agreements
Ko, Bo-Min
- In:
Journal of international trade & commerce
17
(
2021
)
3
,
pp. 147-166
Persistent link: https://www.econbiz.de/10013190170
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9
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
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10
Electronic Customer Care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 13 Tabellen
Muther, Andreas
-
2001
-
3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001550542
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