This study analyses the effects of corporate reputation and trustworthiness in the salesperson on the customer loyalty of 215 German customers who obtained endowment insurance. We use a cross-sectional study design. Corporate reputation is captured by the rational attitude of competence and the...

Marktorientierte Gestaltung des Leistungsaustauschs am Arbeitsmarkt und die Relevanz des Employer Branding -- Theoretische Grundlagen -- Konzeptualisierung eines Gestaltungs- und Wirkungsmodells von Employer Branding -- Empirische Untersuchung zu Gestaltung und Wirkungen des Employer Branding --...

Reputation is critical to foster trust in online marketplaces, yet leaving feedback is a public good that can be under-provided unless buyers are rewarded for it. Signaling theory implies that only high quality sellers would reward buyers for truthful feedback. We explore this scope for...