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Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa; Gong, Taeshik; Zhang, Ruixue; Zhou, Mingjian - In: Journal of service research : JSR 20 (2017) 3, pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
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Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
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Engaging employees in value cocreation : interplay among firm, employee, and supervisor
Muhammad Amin; Chan, Kimmy Wa; Shamim, Amjad; Zulkipli … - In: The service industries journal 44 (2024) 7/8, pp. 592-619
Persistent link: https://www.econbiz.de/10014551115