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De Chernatony, Leslie
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Tarnovskaya, Veronika V.
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European journal of marketing : EJM
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International journal of contemporary hospitality management
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International journal of retail & distribution management
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
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1
Service employee performance : its components and antecedents
Wallace, Elaine
;
De Chernatony, Leslie
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
2
,
pp. 82-102
Persistent link: https://www.econbiz.de/10003857822
Saved in:
2
Service employee clusters in banking : exploring Ind’s typology considering behaviour, commitment and attitude about leadership
Wallace, Elaine
;
De Chernatony, Leslie
;
Buil, Isabel
- In:
European journal of marketing : EJM
47
(
2013
)
11/12
,
pp. 1781-1803
Persistent link: https://www.econbiz.de/10010205982
Saved in:
3
Internalising a brand across cultures : the case of IKEA
Tarnovskaya, Veronika V.
;
De Chernatony, Leslie
- In:
International journal of retail & distribution management
39
(
2011
)
8
,
pp. 598-618
Persistent link: https://www.econbiz.de/10009273254
Saved in:
4
Burnout and counterproductive workplace behaviours among frontline hospitality employees : the effect of perceived contract precarity
Wallace, Elaine
;
Coughlan, Joseph
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 451-468
Persistent link: https://www.econbiz.de/10013546060
Saved in:
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