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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D. - In: Industrial marketing management : the international … 53 (2016), pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
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Another look at frontline employee productivity propensity : a job demands-resources approach
Harris, Eric G. - In: Journal of marketing theory and practice : JMTP 28 (2020) 3, pp. 318-329
Persistent link: https://www.econbiz.de/10012483470
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Do customer discounts affect frontline employees?
Troebs, Cord-Christian; Wagner, Tillmann; Herzog, Walter - In: Journal of service research 24 (2021) 3, pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
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Do sales control systems affect service-sales ambidexterity and salesperson performance? : a job demands-resources perspective
Fujii, Makoto - In: Journal of retailing and consumer services 77 (2024), pp. 1-8
Persistent link: https://www.econbiz.de/10014462161
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The importance of pre-employment job motives in predicting voluntary salesforce turnover in the gig economy
Peterson, Robert A.; Crittenden, Victoria Lynn - In: Journal of business-to-business marketing 30 (2023) 3, pp. 333-348
Persistent link: https://www.econbiz.de/10014454762
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Need for cognition and affective orientation as predictors of sales performance : an investigation of main and interaction effects
Sojka, Jane Z.; Deeter-Schmelz, Dawn R. - In: Journal of business and psychology 22 (2007/08) 3, pp. 179-190
Persistent link: https://www.econbiz.de/10003732738
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La perception des challenges par les commerciaux : une étude qualitative
Poujol, Fanny - In: Revue française du marketing 217 (2008), pp. 77-90
Persistent link: https://www.econbiz.de/10003732746
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Einstellung zum Verkauf
Brand, Markus - In: Die Praxis des Verkaufs : Vertriebssteuerung, …, (pp. 65-90). 2008
Persistent link: https://www.econbiz.de/10003652232