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Islamic attributes as driving and attracting motivation to maintain tourists loyalty at Indonesia hospitality tourism
Susminingsih; Kanafi, Imam; Supriyanto, Achmad Sani; … - In: Journal of economic cooperation & development 43 (2022) 1, pp. 33-65
Persistent link: https://www.econbiz.de/10014384039
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi; Dean, David; Nansuri, Ruhadi; Triyuni, … - In: Journal of business research : JBR 83 (2018), pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
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The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali; Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: Tourism management perspectives : TMP 45 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
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The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
Daskin, Mustafa; Arasli, Huseyin; Azilah Kasim - In: International journal of management practice : IJMP 8 (2015) 4, pp. 269-295
Persistent link: https://www.econbiz.de/10011477582
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981