Narrow search
Showing 1 - 3 of 3
Cover Image
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Cover Image
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Cover Image
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 245-264
Persistent link: https://www.econbiz.de/10009759412