This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...

The goal of this paper is to develop a comprehensive research agenda to analyze trends in domestic outsourcing in the United States - firms' use of contractors and independent contractors - and its effects on job quality and inequality. In the process, we review definitions of outsourcing, the...

Despite formidable obstacles, a small but growing number of U.S. companies rccognize that today's domestic and international markets require them to transform their production process. On the basis of more than ten years of survey data and the evidence of case studies, Eileen Appelbaum and...