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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Uncertainty avoidance, individualism and the readiness of business-to-consumer e-commerce
Xu, Jun; Cheng, Chen - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 791-801
Persistent link: https://www.econbiz.de/10012692571
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Determinants of growth of business in consumer e-commerce across countries in the era of disruptive innovation
Ansori, Munib; Falianty, Telisa Aulia - In: Challenges of the global economy : some Indonesian issues, (pp. 333-351). 2019
Persistent link: https://www.econbiz.de/10012385334
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Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko; Dika, Zamir - In: Electronic markets : the international journal on … 26 (2016) 3, pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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Intelligent e-vendor relationship management for enhancing global B2C e-commerce ecosystems
Lam, H. Y.; Tsang, Y. P.; Wu, C. H.; Chan, Ching Yuen - In: Journal of global information management 29 (2021) 3, pp. 1-25
Persistent link: https://www.econbiz.de/10012508163
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Does a sustainable orientation affect global consumers' relationships with international online brands?
Drennan, Todd; Nordman, Emilia Rovira; Safari, Aswo - In: Creating a sustainable competitive position : ethical …, (pp. 219-236). 2023
Persistent link: https://www.econbiz.de/10014455390
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Will Alibaba's additional financial service contribute to sellers' satisfaction and loyalty during the pandemic? : evidence from Taobao sellers
Wang, Juanjuan; Jiang, Lin; Liu, Wentong - In: Asia Pacific business review 29 (2023) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10014289718
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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas - 1998
Persistent link: https://www.econbiz.de/10000674496