Rishi, Bikramjit (ed.); Bandyopadhyay, Subir (ed.) - 2018
-- Designing an effective social media strategy - understanding the basics of communication for engagement -- Revisiting … communication response hierarchy models -- The DAGMAR approach for setting SMART social media objectives -- Engaging the customer …Social media and brand communication -- Analysing the user-generated qualitative data -- Identifying the content …