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Service system well-being : scale development and validation
Laud, Gaurangi; Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl - In: Journal of service management 34 (2023) 3, pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
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Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
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When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Tsarenko, Yelena - In: European journal of marketing 57 (2023) 2, pp. 626-652
Persistent link: https://www.econbiz.de/10013502600
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
Persistent link: https://www.econbiz.de/10014228976