The growing trend in the number and severity of auto insurance claims creates a needfor new methods to efficiently handle these claims. Machine learning (ML) is one of the methodsthat solves this problem. As car insurers aim to improve their customer service, these companieshave started adopting...

Background From the last decade, data mining techniques, employed in particular in customer relationship management, have assumed a key role in the profitability and operations of companies. To support small and medium companies (SMEs), several innovative and continuously improving tools have...