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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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Customer satisfaction in Asia
Yi, Youjae; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 387-391
Persistent link: https://www.econbiz.de/10011970141