Narrow search
Showing 1 - 7 of 7
Cover Image
The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai - In: Maritime economics & logistics : a quarterly scientific … 18 (2016) 4, pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Cover Image
A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry : evidence from users of Korean flagged sh...
Shin, Youngran; Vinh Van Thai - In: International journal of shipping and transport … 8 (2016) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011503711
Cover Image
The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
Cover Image
Service quality appraisal : a study of interactions
Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Cover Image
Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun; Vinh Van Thai - In: Maritime policy and management : MPM 43 (2016) 5/6, pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
Cover Image
Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?
Yuen, Kum Fai; Vinh Van Thai - In: Maritime policy and management : MPM 44 (2017) 1/2, pp. 131-146
Persistent link: https://www.econbiz.de/10011732280
Cover Image
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926
Persistent link: https://www.econbiz.de/10011581248