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User-generated physician ratings and their effects on patients' physician choices : evidence from Yelp
Chen, Yiwei; Lee, Stephanie - In: Journal of marketing 88 (2024) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10014582825
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Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time
Anderson, David; Gao, Guodong; Golden, Bruce - In: Production and operations management : an international … 23 (2014) 12, pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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Patient choice in the post-Semashko health care system
Šiškin, Sergej A.; Burdyak, Alexandra; Potapčik, Elena G. - 2013
The opportunity for patient choice in the health care system in CIS countries was created by the partial destruction of the referral system and the development of paid medical services. The data of two population surveys conducted in Russia in 2009 and 2011 show that patient choice of medical...
Persistent link: https://www.econbiz.de/10011398440
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Patient involvement in patient safety : current experiences, insights from the wider literature, promising opportunities?
Sutton, Elizabeth; Eborall, Helen; Martin, Graham - In: Public management review 17 (2015) 1, pp. 73-89
Persistent link: https://www.econbiz.de/10010504079
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Social identification : linking high performance work systems, psychological empowerment and patient care
Bartram, Timothy; Karimi, Leila; Leggat, Sandra G.; … - In: The international journal of human resource management 25 (2014) 17, pp. 2401-2419
Persistent link: https://www.econbiz.de/10010409090
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The role of patient satisfaction in hospitals' medicare reimbursements
Liu, Lu; Gauri, Dinesh Kumar; Jindal, Rupinder P. - In: Journal of public policy & marketing 40 (2021) 4, pp. 558-570
Persistent link: https://www.econbiz.de/10012660199
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Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
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Geographic variation in inpatient care utilization, outcomes and costs for dementia patients in China
Lin, Zhuoer; Ba, Fang; Allore, Heather; Liu, Gordon G.; … - 2022
utilization, outcomes, and costs for patients hospitalized for dementia in China. Regional patterns demonstrate gaps in equity and … efficiency of dementia care and management for dementia patients. Health policy and practices should consider geographic …
Persistent link: https://www.econbiz.de/10013449379
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Integrated health care and value co-creation : a beneficial fusion to improve patient outcomes and service efficacy
Davey, Janet; Krisjanous, Jayne - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 1, pp. 49-59
Persistent link: https://www.econbiz.de/10014228873