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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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A framework towards integrating TQM, knowledge management, and innovation to achieve business excellence in service organisations
Negi, Saurav - In: International journal of productivity and quality … 42 (2024) 3, pp. 380-404
Persistent link: https://www.econbiz.de/10015065608
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Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?
Crass, Dirk; Schwiebacher, Franz - 2013
important supplementary mechanism to protect innovations in knowledgeintensive services. …
Persistent link: https://www.econbiz.de/10009787415
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Service innovation in Philippine industries
Serafica, Ramonette B. - 2016
entrepreneurship. The results of this paper reveal the importance of service innovation not only for the services sector but also for … innovation behavior between the manufacturing and services sectors, for example, with respect to information sources and …This paper examines the evidence on service innovation using the 2012 Census of Philippine Business and Industry and …
Persistent link: https://www.econbiz.de/10011536181
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Giving ideas a chance : systematic development of services in manufacturing industry
Strassl, Johann; Schicker, Günter; Grasser, Christian - 2015
The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...
Persistent link: https://www.econbiz.de/10010500611
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Service innovation typologies and applications in India : a literature review
Dutta, Dorothy; Sarma, Mrinmoy K. - In: International journal of business innovation and … 22 (2020) 3, pp. 359-373
Persistent link: https://www.econbiz.de/10012250935
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Co-location as a catalyst for service innovation : a study of Scottish health and social care
Memon, Ally R.; Kinder, Tony - In: Public management review 19 (2017) 3/4, pp. 381-405
Persistent link: https://www.econbiz.de/10011699928
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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …
Persistent link: https://www.econbiz.de/10013203497
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Driving factors for service providers to participate in standardization : insights from the Netherlands
Wakke, Paul; Blind, Knut; Vries, Henk J. de - In: Industry and innovation 22 (2015) 4, pp. 299-320
Persistent link: https://www.econbiz.de/10011378983