Objective: The article aims to show how people perceive future implications for logistics customer service resulting …). Findings: The research shows that customer service in logistics already uses different forms of AI-based solutions (like … future, as it is a game changer for the competitiveness of customer service in logistics. Implications & Recommendations: The …

This paper presents the connection between logistics and customer service. The customer service is one the most … this article is that performance of customer service depends the skill with the logistics system designed and managed. The … output of all logistics activity is customer service. The customer service is the most important means of gaining and …

aggregate the ‘real’ logistics ‘cross‐sector’. This is applied to the two German port city‐states, Hamburg and Bremen. The …‐relevant ‘cross‐sectors’, clusters and networks; and second our knowledge about service, namely logistics, clusters and networks (for …