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Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences 13 (2023) 3, pp. 1-26

The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology, and report results, which furtherly...

Persistent link: https://www.econbiz.de/10014333215

Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors

Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22

Persistent link: https://www.econbiz.de/10011309906

The relationship between voice climate and patients' experience of timely care in primary care clinics

Nembhard, Ingrid M.; Yuan, Christina T.; Shabanova, Veronika - In: Health care management review : HCM review 40 (2015) 2, pp. 104-115

Persistent link: https://www.econbiz.de/10010508409

Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices

McClelland, Laura E.; Vogus, Timothy J. - In: Health care management review : HCM review 46 (2021) 1, pp. 55-65

Persistent link: https://www.econbiz.de/10012520515

A reason to renovate : the association between hospital age of plant and value-based purchasing performance

Beauvais, Brad; Richter, Jason P.; Kim, Forest S.; … - In: Health care management review : HCM review 46 (2021) 1, pp. 66-74

Persistent link: https://www.econbiz.de/10012520519

A closer look at how managerial support can help improve patient experience : insights from the UK’s National Health Service

Ogbonnaya, Chidiebere; Babalola, Mayowa - In: Human relations : towards the integration of the social … 74 (2021) 11, pp. 1820-1840

Persistent link: https://www.econbiz.de/10012626424

Examining the financial and quality performance effects of group purchasing organizations

Walker, Daniel M.; McAlearney, John S.; Sharma, Luv; … - In: Health care management review : HCM review 46 (2021) 4, pp. 278-288

Persistent link: https://www.econbiz.de/10012664478

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10012309045

The impact of accountable care organization participation on hospital patient experience

Diana, Mark L.; Zhang, Yongkang; Yeager, Valerie A.; … - In: Health care management review : HCM review 44 (2019) 2, pp. 148-158

Persistent link: https://www.econbiz.de/10012004002

Performing accountability in health research : a socio-spatial framework

Komporozos-Athanasiou, Aris; Thompson, Mark; Fotaki, … - In: Human relations 71 (2018) 9, pp. 1264-1287

Persistent link: https://www.econbiz.de/10011911840