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~subject:"patient satisfaction"
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patient satisfaction
Dienstleistungsqualität
31
Gesundheitsversorgung
31
Health care
31
Service quality
31
Patienten
29
Patients
29
Hospital
28
Krankenhaus
28
Gesundheitswesen
22
Health care system
22
patient experience
22
Patient experience
15
Customer satisfaction
14
Kundenzufriedenheit
14
Quality management
9
Qualitätsmanagement
9
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
5
Healthcare
5
Hospital financing
5
Krankenhausfinanzierung
5
Quality of life
5
Relationship marketing
5
Satisfaction
5
Großbritannien
4
Lebensqualität
4
United Kingdom
4
Zufriedenheit
4
Arbeitszufriedenheit
3
Customer service
3
Experiment
3
Hospital costs
3
Job satisfaction
3
Krankenhauskosten
3
Kundenservice
3
Well-being
3
quality
3
Deutschland
2
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Costa, Renato J. Lopes da
1
Dias, Álvaro Lopes
1
Gonçalves, Rui
1
Kash, Bita A.
1
Latham, John R.
1
McKahan, Molly
1
McMaughan, Darcy
1
Pereira, Leandro
1
Rego, Sofia
1
Schulingkamp, Ronald C.
1
Tomaszewski, Lesley
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Health marketing quarterly
1
International journal of services, economics and management
1
Quality management journal : QMJ
1
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ECONIS (ZBW)
3
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1
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
2
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
3
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
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