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satisfaction
Satisfaction
11,118
Zufriedenheit
9,897
Lebensqualität
4,411
Quality of life
4,398
Customer satisfaction
2,852
Kundenzufriedenheit
2,603
Consumer behaviour
2,222
Konsumentenverhalten
2,102
Relationship marketing
1,962
Beziehungsmarketing
1,892
Deutschland
1,748
Germany
1,726
Job satisfaction
1,533
Arbeitszufriedenheit
1,532
Service quality
1,481
Dienstleistungsqualität
1,395
Schätzung
1,113
Estimation
1,110
Customer loyalty
1,052
Kundenbindung
953
Customer retention
934
Sozialer Indikator
796
Social indicator
793
Welt
770
World
770
Health
760
Gesundheit
744
Income
611
Einkommen
609
United Kingdom
593
Großbritannien
583
life satisfaction
582
Theorie
555
Theory
552
Measurement
550
Messung
549
Einkommensverteilung
538
Income distribution
531
Lebensstandard
530
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583
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547
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1,112
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275
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6
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852
Aufsatz in Zeitschrift
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100
Article
68
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54
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54
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44
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8
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8
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8
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Steffen, Frank
17
Rusinowska, Agnieszka
15
Hajdu, Gábor
11
Schober, Pia S.
11
Svensson, Göran
11
Clark, Andrew E.
10
Hajdu, Tamás
10
Han, Heesup
9
Schupp, Jürgen
9
Schwarze, Johannes
9
Wagner, Gert G.
9
Merz, Joachim
8
Rathjen, Tim
8
Diaz-Serrano, Luis
7
Kroh, Martin
7
AVRAM, Emanuela Maria
6
Brink, René Van Den
6
Brink, René van den
6
Bruemmer, Martin
6
Dudel, Christian
6
Hübler, Olaf
6
Rodríguez-Pose, Andrés
6
Schmitt, Christian
6
Edu, Tudor
5
Nimako, Simon Gyasi
5
Oswald, Andrew J.
5
Ott, Notburga
5
Rohrer, Julia M.
5
Stahl, Juliane F.
5
Vasumathi, A.
5
Werding, Martin
5
Abanokova, Kseniya
4
Andre, Peter
4
Arcas-Lario, Narciso
4
Booth, Alison L.
4
Buchinger, Laura
4
Chua, Bee-Lia
4
Clifton, Judith
4
Coulter, Rory
4
Deshwal, Pankaj
4
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HAL
19
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
17
Institute for the Study of Labor (IZA)
15
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
7
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
7
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
5
C.E.P.R. Discussion Papers
4
Tinbergen Instituut
4
Université Paris-Dauphine (Paris IX)
4
Tilburg University, Center for Economic Research
3
Centro de Investigação em Gestão e Economia (CIGE), Universidade Portucalense
2
Department of Economics and Finance, La Trobe Business School
2
Department of Economics, Management School
2
Dipartimento di Economia, Metodi Quantitativi e Strategie d'Impresa (DEMS), Facoltà di Economia
2
EconWPA
2
European Association of Agricultural Economists - EAAE
2
Faculdade de Economia, Universidade do Porto
2
Institut für Weltwirtschaft (IfW)
2
Instituto Valenciano de Investigaciones Económicas (IVIE)
2
Princeton University Press
2
Tinbergen Institute
2
ToKnowPress
2
AlmaLaurea Inter-University Consortium
1
Associazione Italiana per la Cultura della Cooperazione e del Non Profit - AICCON
1
CESifo
1
Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
1
Centre Emile Bernheim, Solvay Brussels School of Economics and Management
1
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
1
Centre d'Économie de la Sorbonne, Université Paris 1 (Panthéon-Sorbonne)
1
Centre de Recherche en Économie et Management (CREM)
1
Centre for Analysis of Social Exclusion, LSE
1
Centre for Health Economics Research & Evaluation (CHERE), Business School
1
Centro Ricerche Nord Sud (CRENoS)
1
Collegio Carlo Alberto, Università degli Studi di Torino
1
Department of Communication, University of Teramo
1
Department of Economics and Related Studies, University of York
1
Department of Economics, Faculty of Business and Economics
1
Deutsches Institut für Wirtschaftsforschung
1
Dipartimento di Economia e Management, Università degli Studi di Trento
1
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Published in...
All
Journal of travel and tourism marketing
37
IZA Discussion Papers
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Journal of hospitality marketing & management
22
SOEPpapers on Multidisciplinary Panel Data Research
19
MPRA Paper
17
Cogent business & management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Services marketing quarterly
15
Post-Print / HAL
14
Cogent Business & Management
12
The service industries journal
12
Journal of vacation marketing
11
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
11
Social Indicators Research
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Administrative Sciences : open access journal
10
Discussion paper series / IZA
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
The international review of retail, distribution and consumer research
9
DIW Wochenbericht
8
International journal of services and operations management
8
Journal of marketing for higher education
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Problems and perspectives in management : PPM ; international research journal
8
ERIM Report Series Research in Management
7
Economic research
7
European Sport management quarterly : ESMQ
7
International journal of business information systems : IJBIS
7
International journal of leisure and tourism marketing : IJLTM
7
International journal of productivity and quality management : IJPQM
7
Journal for global business advancement : JGBA
7
Journal of strategic marketing
7
Psychology & marketing
7
Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
7
Administrative Sciences
6
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
6
International journal of Indian culture and business management
6
International journal of business innovation and research : IJBIR
6
International journal of procurement management
6
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Source
All
ECONIS (ZBW)
916
RePEc
322
EconStor
130
BASE
17
Other ZBW resources
7
ArchiDok
1
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1
Corporate image : a service recovery perspective
Mostafa, Rania B.
;
Lages, Cristiana R.
;
Shabbir, Haseeb A.
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 468-483
Persistent link: https://www.econbiz.de/10011392283
Saved in:
2
What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching
;
Ho, Ching Wei
;
Lii, Yuan-Shuh
- In:
Journal of Asia Pacific business
17
(
2016
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
Saved in:
3
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
4
Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
Saved in:
5
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
6
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
7
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
8
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
Saved in:
9
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer
satisfaction
and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
10
Service recovery
satisfaction
and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Central European business review : CEBR
12
(
2023
)
2
,
pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
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