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Variable Selection of Customer...
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Subject
All
satisfaction
Customer satisfaction
13,695
Kundenzufriedenheit
13,489
Service quality
6,141
Dienstleistungsqualität
6,109
Beziehungsmarketing
5,425
Relationship marketing
5,419
Consumer behaviour
5,391
Konsumentenverhalten
5,388
customer satisfaction
1,251
Satisfaction
1,052
Arbeitszufriedenheit
1,001
Job satisfaction
992
Customer service
982
Online retailing
981
Online-Handel
981
Kundenservice
977
Qualitätsmanagement
918
Quality management
871
Holiday behaviour
835
Urlaubsverhalten
835
Electronic Commerce
794
Emotion
776
E-commerce
774
Beschwerdemanagement
762
Complaint management
762
Confidence
686
Vertrauen
686
Einzelhandel
664
Verbraucherzufriedenheit
660
Retail trade
650
Markenimage
647
Brand image
646
Hotel industry
642
Hotellerie
641
Brand management
633
Markenführung
632
Tourismus
628
Tourism
623
service quality
621
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Online availability
All
Undetermined
340
Free
97
Type of publication
All
Article
587
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
581
Aufsatz in Zeitschrift
581
Arbeitspapier
10
Working Paper
10
Graue Literatur
9
Non-commercial literature
9
Aufsatz im Buch
6
Book section
6
Conference paper
5
Konferenzbeitrag
5
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Language
All
English
597
Author
All
Han, Heesup
8
Svensson, Göran
8
Jacob, Jayanth
4
Nimako, Simon Gyasi
4
Suhartanto, Dwi
4
Al-Hawary, Sulieman Ibraheem Shelash
3
Billström, Anders
3
Chua, Bee-Lia
3
Edu, Tudor
3
Hsu, Maxwell K.
3
Mbawuni, Joseph
3
Mostafa Rasoolimanesh, S.
3
Mostert, Pierre
3
Mpinganjira, Mercy
3
Mysen, Tore
3
Narteh, Bedman
3
Paul, Thomas John
3
Quach, Sara
3
Rindell, Anne
3
Sanz Blas, Silvia
3
Schlesinger, Walesska
3
Thaichon, Paramaporn
3
Yeboah-Asiamah, Eric
3
Ahmed, Salma
2
Al-Ansi, Amr
2
Alija, Sadri
2
Araujo, Clecio Falcao
2
Armbrecht, John
2
Bandyopadhyay, Nirmalya
2
Barrio-García, Salvador del
2
Bilgihan, Anil
2
Botti, Simona
2
Buzova, Daniela
2
Casidy, Riza
2
Cervera-Taulet, Amparo
2
Chen, Chun-mei
2
Chien, Alyna T.
2
Clark, Andrew E.
2
Coll, Santiago Forgas
2
Del Chiappa, Giacomo
2
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Published in...
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Journal of travel and tourism marketing
33
Journal of hospitality marketing & management
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Services marketing quarterly
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Cogent business & management
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
The international review of retail, distribution and consumer research
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of vacation marketing
8
The service industries journal
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of strategic marketing
7
European Sport management quarterly : ESMQ
6
International journal of Indian culture and business management
6
International journal of leisure and tourism marketing : IJLTM
6
Journal for global business advancement : JGBA
6
Journal of marketing for higher education
6
Administrative Sciences : open access journal
5
Economic research
5
International journal of business and systems research : IJBSR
5
International journal of business information systems : IJBIS
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management
5
International journal of services, economics and management
5
International journal of technology marketing : IJTMkt
5
Journal of education for business
5
Journal of internet commerce
5
Journal of service research : JSR
5
Market : review for marketing theory and practice
5
Health marketing quarterly
4
International journal of business innovation and research
4
International journal of business innovation and research : IJBIR
4
International journal of procurement management
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
4
Journal of organizational computing and electronic commerce
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Problems and perspectives in management : PPM ; international research journal
4
Psychology & marketing
4
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Source
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ECONIS (ZBW)
597
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1
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597
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1
Implicit and explicit loyalty : the role of satisfaction, trust and brand image in mobile telecommunication industry
Yeboah-Asiamah, Eric
;
Nimako, Simon Gyasi
;
Quaye, Daniel M.
- In:
International journal of business and emerging markets …
8
(
2016
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011565211
Saved in:
2
Consumer brand loyalty in the Chilean wine industry
Bianchi, Constanza
- In:
Journal of food products marketing
21
(
2015
)
4
,
pp. 442-460
Persistent link: https://www.econbiz.de/10011432296
Saved in:
3
Online service quality and brand equity : the mediational roles of perceived value and customer satisfaction
ELSamen, Amjad A. Abu
- In:
Journal of internet commerce
14
(
2015
)
4
,
pp. 509-530
Persistent link: https://www.econbiz.de/10011432521
Saved in:
4
Key elements in building relationships in the higher education services context
Schlesinger, Walesska
;
Cervera, Amparo
;
Ángeles Iniesta, M.
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 475-491
Persistent link: https://www.econbiz.de/10011433489
Saved in:
5
The effectiveness of organisational information systems : perceptions of non-IT executives and IT-executives on IS contributions to strategic development
Badamas, Muhammed Ademola
- In:
International journal of business information systems : …
20
(
2015
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10011440961
Saved in:
6
Investigating the effect of place quality and word-of-mouth communication on intention to revisit the city of military service
Akbari, Mohsen
;
Chaijani, Milad Hooshmand
;
Derakhshan, …
- In:
International journal of leisure and tourism marketing …
4
(
2015
)
3/4
,
pp. 207-221
Persistent link: https://www.econbiz.de/10011541331
Saved in:
7
Examining shopping mall consumer decision-making styles, satisfaction and purchase intention
Alavi, Seyed Ali
;
Sajad Rezaei
;
Valaei, Naser
;
Wan …
- In:
The international review of retail, distribution and …
26
(
2016
)
3
,
pp. 272-303
Persistent link: https://www.econbiz.de/10011543297
Saved in:
8
Job-between stability and satisfaction
Secara, Carmen Gabriela
- In:
Economics, management and financial markets
9
(
2014
)
4
,
pp. 318-322
Persistent link: https://www.econbiz.de/10011544552
Saved in:
9
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
10
Does customer satisfaction on product quality illustrates loyalty of agricultural product?
Sadeli, Agriani H.
;
Utami, Hesty N.
;
Rahmanissa, Rayi
- In:
International journal of applied business and economic …
14
(
2016
)
1
,
pp. 223-232
Persistent link: https://www.econbiz.de/10011547456
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