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service
Haftpflichtversicherung
15
Liability insurance
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Consumer behaviour
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USA
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United States
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Beziehungsmarketing
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Haftung
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Risk model
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Supplier relationship management
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Ärzte
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Brand image
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Baker, Thomas L.
4
Lindsey-Hall, Kristina K.
2
Rapp, Adam
2
Ahearne, Michael
1
Bachrach, Daniel G.
1
Boylan, Nicole M.
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Hartmann, Nathaniel N.
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Jaramillo, Susana
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Journal of personal selling & sales management : JPSSM
1
Journal of service research
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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Introduction to the special issue on the intersection of professional selling and service
Rapp, Adam
;
Baker, Thomas L.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 4-10
Persistent link: https://www.econbiz.de/10011690055
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2
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
3
Frontline ambidexterity : a systematic review and future research agenda
Lindsey-Hall, Kristina K.
;
Marti, Candice L.
;
Boylan, …
- In:
Journal of personal selling & sales management : JPSSM
44
(
2024
)
1
,
pp. 50-73
Persistent link: https://www.econbiz.de/10014515164
Saved in:
4
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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