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service operations
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European journal of industrial engineering : EJIE
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International journal of quality and innovation
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International journal of services and operations management
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The service industries journal
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ECONIS (ZBW)
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Building antifragility in service organisations : going beyond resilience
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011281688
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2
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
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3
Enhancing resource utilisation in service industries : the application of the Vanguard Method of systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
;
Morton, Susan C.
- In:
European journal of industrial engineering : EJIE
8
(
2014
)
6
,
pp. 861-883
Persistent link: https://www.econbiz.de/10011452348
Saved in:
4
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
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