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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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Research note: service quality and market structure in the international tourist hotel industry
Lin, Yu-Chen; Chen, Chiang-ming - In: Tourism economics : the business and finance of tourism … 20 (2014) 3, pp. 647-654
Persistent link: https://www.econbiz.de/10010466737
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Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model
Li, Yi-Min; Yang, Chih-Yun; Kuo, Ya-Hui; Hung, Ruei-Yi - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 111-125
Persistent link: https://www.econbiz.de/10010474496
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
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Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
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Determinants of customer patronage of fast food outlets in Benin City
Okolie, Ugo Chuks; Udom, Idongesit David - In: Journal of economics and management research 10 (2021), pp. 74-99
Persistent link: https://www.econbiz.de/10013349637
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Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction
Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27
The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...
Persistent link: https://www.econbiz.de/10011764027