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Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India

Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385

Persistent link: https://www.econbiz.de/10012515119

An integrated methodology for evaluating patient service quality

Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759

Persistent link: https://www.econbiz.de/10012385057

Antecedents to behavioural intentions in medical tourism

Anish, M. N.; Dhanish, P. B.; Sridharan, R. - In: International journal of management and decision making … 15 (2016) 3/4, pp. 308-335

Persistent link: https://www.econbiz.de/10011684775

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10011988637

Primary health care in South West Nigeria : evaluating service quality and patients" satisfaction

Adepoju, Omoseni O.; Opafunso, Zacheus; Ajayi, Modupe - In: African journal of science, technology, innovation & … 10 (2018) 1, pp. 13-19

Persistent link: https://www.econbiz.de/10012145363

Fulfilment of expectations mediating quality and satisfaction : the case of hospital service

Marimon, Frederic; Gil-Doménech, Dolors; Bastida, Ramon - In: Total quality management & business excellence 30 (2019) 2, pp. 201-220

Persistent link: https://www.econbiz.de/10012199739

The application of Kano model in the healthcare industry : a systematic literature review

Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681

Persistent link: https://www.econbiz.de/10012199777

Turkey on the Way of Universal Health Coverage Through the Health Transformation Program (2003-2013)

Aran, Meltem; Rokx, Claudia - Economics Research, World Bank Group - 2014

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few, if any, parallels in scope and speed. Before the...

Persistent link: https://www.econbiz.de/10010937832

TURKEY ON THE WAY OF UNIVERSAL HEALTH COVERAGE THROUGH THE HEALTH TRANSFORMATION PROGRAM (2003-13)

Bump, Jesse; Sparkes, Susan; Tatar, Mehtap; Celik, Yusuf; … - Economics Research, World Bank Group - 2014

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few ? if any ? parallels in scope and speed. Before the...

Persistent link: https://www.econbiz.de/10011212023