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Developing an instrument to assess seaport effectiveness in service delivery

Schellinck, Tony; Brooks, Mary R. - In: International journal of logistics : research and … 19 (2016) 2, pp. 143-157

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A model of service marketing in port services : empirical study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok branch

Srihadi, Rati Farini; Hartoyo; Sukandar, Dadang; … - In: ASEAN marketing journal : Association of Southeast … 8 (2016) 1, pp. 18-28

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Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?

Parahoo, Sanjai K.; Harvey, Heather L.; Tamim, Rana M. - In: Journal of marketing for higher education 23 (2013) 2, pp. 135-154

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Antecedents and consequences of customer loyalty in Qatar

Bhuian, Shahid N.; Al Balushi, Maha Khamis; Butt, Irfan - In: Journal for global business advancement : JGBA 11 (2018) 1, pp. 41-63

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The role of corporate agility and perceived price on the service quality - customer satisfaction link : some preliminary evidence from the port industry

Pantauvakis, Angelos; Dunas, Athanassios - In: International journal of shipping and transport … 5 (2013) 4/5, pp. 412-431

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Current Trends in Tourism under COVID-19 and Future Implications

Kruczek, Zygmunt (contributor); … - 2023

The purpose of this Special Issue is to show progress regarding current research and literature on the theme of "Current Trends in Tourism under COVID-19 and Future Implications for Sustainability". In particular, this Special Issue of the peer-reviewed international journal Sustainability...

Persistent link: https://www.econbiz.de/10014520969

The impact of using kiosk on enterprise systems in service industry

Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860

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Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42

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Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

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Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil

Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390

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