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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: The service industries journal 42 (2022) 7/8, pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
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The global refugee crisis : how can transformative service researchers help?
Alkire, Linda; Fisk, Raymond P. - In: The service industries journal 39 (2019) 9/10, pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
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Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke; Fisk, Raymond P.; Kabadayi, Sertan; … - In: Journal of public policy & marketing 40 (2021) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
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Transformative service initiatives : enabling access and overcoming barriers for people experiencing vulnerability
Boenigk, Silke; Kreimer, Aaron A.; Becker, Annika; … - In: Journal of service research 24 (2021) 4, pp. 542-562
Persistent link: https://www.econbiz.de/10012662585