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Examining the relationship among customer experience, bank image, and trust : a multichannel banking perspective
Verma, Nidhi; Kaur Ghuman, Mandeep - In: Journal of global marketing 36 (2023) 2, pp. 141-164
Persistent link: https://www.econbiz.de/10014321502
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Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija; Tuorila, Helena - In: International journal of consumer studies 39 (2015) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
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Trust disposition trust antecedents, trust, and behavioral intention
Wang, Stephen W.; Ngamsiriudom, Waros; Hsieh, Chia-Hung - In: The service industries journal 35 (2015) 10, pp. 555-572
Persistent link: https://www.econbiz.de/10011333306
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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A strategy to enhance consumer trust in the adoption of mobile banking applications
Tsokota, Theo; Musungwini, Samuel; Mutembedza, Amanda - In: African journal of science, technology, innovation and … 14 (2022) 1, pp. 256-271
Persistent link: https://www.econbiz.de/10012820793
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Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman; Yeboah-Asiamah, Eric; Mackin, Eric Ato - In: International journal of business and systems research … 16 (2022) 1, pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
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Predicting mobile banking adoption : an integration of TAM and TBP with trust and perceived risk
Aldammagh, Ziad; Abdeljawad, Rabah; Obaid, Tareq - In: Financial internet quarterly 17 (2021) 3, pp. 35-46
Mobile banking has been a game changer for financial organizations in terms of remote banking services. However, many customers remain uncertain due to its security. Therefore, improving the comprehension of the customer’s reasons and methods of using bank sites, including their behaviour...
Persistent link: https://www.econbiz.de/10012803208
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An empirical study on influence of e-CRM towards customer loyalty in banking sector
Shastri, Siddharth; Sharma, Ridhima; Sethi, Vaishali - In: International journal of public sector performance … 6 (2020) 5, pp. 642-652
Persistent link: https://www.econbiz.de/10012516845
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Mediating role of trust in internet banking acceptance
Solomon, Oluyinka - In: International journal of business information systems : … 38 (2021) 3, pp. 299-323
Persistent link: https://www.econbiz.de/10012695224