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value creation
Consumer behaviour
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Emotion
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Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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Tourists' emotions as a resource for customer value creation, cocreation, and destruction : a customer-grounded understanding
Malone, Sheila
;
McKechnie, Sally
;
Tynan, Caroline
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
7
,
pp. 843-855
Persistent link: https://www.econbiz.de/10011927187
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