//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Market orientation, performanc...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
23
Kundenzufriedenheit
23
Consumer behaviour
20
Konsumentenverhalten
20
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
9
Relationship marketing
9
Einzelhandel
8
Retail trade
8
Customer service
7
Kundenservice
7
customer satisfaction
6
Arbeitszufriedenheit
5
Emotion
5
Job satisfaction
5
Service encounters
5
Dienstleistungsberufe
4
Dienstleistungssektor
4
Robot
4
Roboter
4
Service industry
4
Service workers
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
3
Loyalty program
3
Loyalty programs
3
Satisfaction
3
Service robots
3
Werbewirkung
3
Werbung
3
Zufriedenheit
3
Arbeitsverhalten
2
Coronavirus
2
Ethics
2
Ethik
2
Humor
2
more ...
less ...
Online availability
All
Undetermined
32
Free
7
Type of publication
All
Article
Book / Working Paper
22
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Aufsatz im Buch
2
Book section
2
Conference paper
1
Konferenzbeitrag
1
Language
All
English
52
Undetermined
16
Author
All
Söderlund, Magnus
65
Oikarinen, Eeva-Liisa
7
Berg, Hanna
5
Colliander, Jonas
5
Rosengren, Sara
5
Julander, Claes-Robert
4
Sagfossen, Sofie
4
Liljander, Veronica
3
Mattsson, Jan
3
Szugalski, Stefan
3
Vilgon, Mats
3
Dahlén, Micael
2
Liljedal, Karina T.
2
Singh, Reema
2
Soderlund, Magnus
2
Solja, Eeva
2
Stein, Johan
2
Daunfeldt, Sven-Olov
1
Gummerus, Johanna
1
Gunnarsson, Jonas
1
Heikka, Eija-Liisa
1
Karsberg, John
1
Kristensson, Per
1
Lindström, Annika
1
Lipkin, Michaela
1
Marder, Ben
1
Modig, Erik
1
Ringbo, Joel
1
Söerlund, Magnus
1
Teck Ming Tan
1
Wästlund, Erik
1
Åkestam, Nina
1
Öhman, Niclas
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
21
The international review of retail, distribution and consumer research
7
European journal of marketing : EJM
4
Psychology & marketing
4
International journal of service industry management : IJSIM
3
Journal of Consumer Marketing
3
European Journal of Marketing
2
Journal of service management
2
Managing service quality : MSQ ; an international journal
2
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
Australasian marketing journal
1
Journal of Economic Psychology
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing customer relationships on the Internet
1
Nordic journal of business : NJB
1
Psychology & Marketing
1
Scandinavian Journal of Management
1
Scandinavian journal of management
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
44
OLC EcoSci
14
Other ZBW resources
8
RePEc
2
Showing
1
-
10
of
68
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
3
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
4
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
5
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Saved in:
6
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
7
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
8
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
9
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
10
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->