development of banks is greatly based on their capacity to keep their clients and to create a favorable image for the future …

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still … focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business … customer processes becomes increasingly important for enhancing the competitiveness of banks. This paper will present the …

Banks have been selected in the Gulf Cooperation Council (GCC) countries in order to explore the impact of the nature and … organization have a great impact on performance measurement practices in different Islamic banks. …

The management of retail banks’ relations is closely linked with the search for an effective loyalty of customers … cautious and they are more oriented to make comparisons among banks and services. …

The Small and Medium Enterprises (SMEs) represent an important target market for commercial Banks. In this respect … service model and if this hypothesis might be applicable for any commercial bank, irrespective of country/ region. Some banks …

Scope of the study: The study would try to throw some insights into the existing services provided by the banks and the … from the services offered by the banks. - To compare the level of perception and expectation of the services offered by the … banks. - To know which service quality dimension the bank is performing well and in which dimension it needs improvement …

characterized as a dynamic business environment in which banks encounter considerable difficulties to increase or at least to … maintain market share. Increasing the number of banks led, on the one hand to increased competition, and on the other hand has … increased standards that banks must meet to gain a net advantage in this area. Competition between banks is a factor that …