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1
The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
;
Tran …
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
Saved in:
2
Modelling the factors impacting customer engagement for branded content in healthcare
Chauhan, Trishala
;
Sindhu, Shilpa
;
Mor, Rahul S.
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
1
,
pp. 102-121
Persistent link: https://www.econbiz.de/10014479721
Saved in:
3
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
4
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
7
Co-creating value using customer training and education in a healthcare service design
Damali, Uzay
;
Miller, Janis L.
;
Fredendall, Lawrence D.
; …
- In:
Journal of operations management
47/48
(
2016
),
pp. 80-97
Persistent link: https://www.econbiz.de/10011639976
Saved in:
8
Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna
;
Immonen, Mika
;
Pynnönen, Mikko
- In:
International journal of business innovation and research
11
(
2016
)
3
,
pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
Saved in:
9
Patient value co-creation in online health communities : social identity effects on customer knowledge contributions and membership continuance intentions in online health communit...
Zhao, Jing
;
Wang, Tao
;
Fan, Xiucheng
- In:
Journal of service management
26
(
2015
)
1
,
pp. 72-96
Persistent link: https://www.econbiz.de/10010504628
Saved in:
10
Customer value co-creation within partnership models of health care : an examination of the New Zealand Midwifery Partnership Model
Krisjanous, Jayne
;
Maude, Robyn
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 230-237
Persistent link: https://www.econbiz.de/10010427959
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