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Service innovation in medical device manufacturers : does the digitalization matter?
Smania, Guilherme Sales
;
Mendes, Glauco Henrique de Sousa
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 578-593
Persistent link: https://www.econbiz.de/10013165195
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2
A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia
;
Teixeira, Jorge Grenha
;
Vink, Josina
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
Saved in:
3
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
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4
Service science in a world flooded with data
Teixeira, Jorge Grenha
;
Miguéis, Vera
;
Nóvoa, Henriqueta
- In:
Research handbook on services management
,
(pp. 247-262)
.
2022
Persistent link: https://www.econbiz.de/10014452648
Saved in:
5
SDG commentary: service ecosystems with the planet : weaving the environmental SDGs with human services
Teixeira, Jorge Grenha
;
Gallan, Andrew S.
;
Wilson, Hugh
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 227-237
Persistent link: https://www.econbiz.de/10014473620
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6
The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Huang, Ko-Hsun
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
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7
Gamification in the customer journey : a conceptual model and future research opportunities
Silva, Jorge Henrique de Oliveira
;
Mendes, Glauco H. de …
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 352-386
Persistent link: https://www.econbiz.de/10014302338
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8
Measuring ombudsman performance : evidence from Brazilian ombudsman offices in public higher education institutions
Silva, Josiane de Fatima Rosa da
;
Mendes, Glauco …
- In:
International journal of business performance …
21
(
2020
)
4
,
pp. 437-454
Persistent link: https://www.econbiz.de/10012507359
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9
Unveiling the relationship between drivers and capabilities for reduced time-to-market in start-ups : a multi-method approach
Mota, Renata de Oliveira
;
Godinho Filho, Moacir
;
Osiro, …
- In:
International journal of production economics
233
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012495612
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10
Digital transformation of business model in manufacturing companies : challenges and research agenda
Favoretto, Camila
;
Mendes, Glauco Henrique de Sousa
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
4
,
pp. 748-767
Persistent link: https://www.econbiz.de/10013165215
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