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Emotional labour models : differing perspectives
Sreedevi, V.; Annamalai, Sumathi; Ramalingam, S. - In: International journal of enterprise network management 6 (2014) 1, pp. 14-29
Persistent link: https://www.econbiz.de/10010498870
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The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses
Afsar, Bilal; Cheema, Sadia; Masood, Mariam - In: International journal of information systems and change … 9 (2017) 2, pp. 87-105
Persistent link: https://www.econbiz.de/10011858336
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Problematizing the authentic self in conceptualizations of emotional dissonance
O'Brien, Elaine; Linehan, Carol - In: Human relations : towards the integration of the social … 72 (2019) 9, pp. 1530-1556
Persistent link: https://www.econbiz.de/10012123272
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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict
Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19
This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...
Persistent link: https://www.econbiz.de/10012817782
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Testing the stress‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles; Sasithorn Suwandee; Jabutay, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
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Deskilling emotional labour : evidence from department store retail
Ikeler, Peter - In: Work, employment & society : a journal of the British … 30 (2016) 6, pp. 966-983
Persistent link: https://www.econbiz.de/10011694916
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Ethical dilemmas in call centres : how to survive in the modern sweatshops?
Csillag, Sara; Takacs, Sandor; Kiss, Csaba Gy.; Szilas, … - In: International journal of work innovation : IJWI 1 (2012) 1, pp. 42-64
Persistent link: https://www.econbiz.de/10010362633
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Emotional labour and its outcomes : a study of a Philippine call centre
Ruppel, Cynthia P.; Sims, Randi L.; Zeidler, Peter - In: Asia-Pacific journal of business administration 5 (2013) 3, pp. 246-261
Persistent link: https://www.econbiz.de/10010198209
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Self-compassion, employee burnout and performance : serial mediation by free time management and flow experience
Arı, Ela; Erdoğan, Ecem - In: Journal of HRM - human resource management 25 (2022) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10013530858
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Performing in a Night-Time Leisure Venue: A Visual Analysis of Erotic Dance
Pilcher, Katy - In: Sociological Research Online 17 (2012) 2, pp. 19-19
This article analyses a range of different meanings attached to images of erotic dance, with a particular focus on the 'impression management' (Goffman 1959) enacted by dancers. It presents a visual analysis of the work of a female erotic performer in a lesbian erotic dance venue in the UK....
Persistent link: https://www.econbiz.de/10010887117