//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type:"book"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Är tjänstekvalitet skillnaden...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistung
5
Theorie
5
Theory
5
Product quality
4
Produktqualität
4
Services
4
Beziehungsmanagement
2
Brand management
2
Business network
2
Customer service
2
Dienstleistungsmarketing
2
Kundenmanagement
2
Kundenservice
2
Lieferantenmanagement
2
Markenführung
2
Mobile communications
2
Mobilkommunikation
2
Services marketing
2
Supplier relationship management
2
Unternehmensnetzwerk
2
Verbraucher
2
customer dominant logic
2
service dominant logic
2
value-in-use
2
Annual leave
1
Außenwirtschaftstheorie
1
B-to-B-Marketing
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Business-to-business marketing
1
Communication
1
Consumer responsiveness
1
Corporate reputation
1
Customer analysis
1
Customer integration
1
Customer satisfaction
1
more ...
less ...
Online availability
All
Free
6
Type of publication
All
Book / Working Paper
Article
107
Type of publication (narrower categories)
All
Graue Literatur
14
Non-commercial literature
14
Arbeitspapier
12
Working Paper
12
Hochschulschrift
2
Thesis
2
Bibliografie enthalten
1
Bibliography included
1
Dissertation u.a. Prüfungsschriften
1
more ...
less ...
Language
All
English
26
Undetermined
10
Swedish
3
Author
All
Strandvik, Tore
33
Liljander, Veronica
11
Holmlund, Maria
6
Heinonen, Kristina
5
Edvardsson, Bo
4
Voima, Päivi
3
Finne, Åke
2
Lemmink, Jos
2
Lindqvist, Pernilla
2
Paltschik, Mikael
2
Rindell, Anne
2
Roos, Inger
2
Rosenqvist, Gunnar
2
Salenius, Bo-Magnus
2
Streukens, Sandra
2
Andersson, Per
1
Bergenwall, Maria
1
Grönroos, Christian
1
Heinonen, kristina
1
Kowalkowski, Christian
1
Mickelsson, Jakob
1
Mickelsson, Karl-Jacob
1
Nordman, Jan
1
Riel, Allard C. R. van
1
Riel, Allard C.R. van
1
Sheth, Jagdish N.
1
Sundström, Erik
1
more ...
less ...
Institution
All
Hanken Svenska Handelshögskolan
7
Svenska Handelshögskolan <Helsinki>
3
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Published in...
All
Meddelanden från Svenska Handelshögskolan
23
Working Papers / Hanken Svenska Handelshögskolan
7
Ekonomi och samhälle
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
Legends in marketing
1
Meddelanden fr°an Svenska Hnadelshögskolan, Working papers
1
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
Research memorandum / METEOR
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
USB Cologne (EcoSocSci)
9
RePEc
8
Showing
1
-
10
of
39
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
2
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
3
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
4
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
5
Mobile service quality : a study of contributing factors
Nordman, Jan
;
Liljander, Veronica
-
2003
Persistent link: https://www.econbiz.de/10001785968
Saved in:
6
Consumption-based emotional responses related to satisfaction
Liljander, Veronica
;
Bergenwall, Maria
-
1999
Persistent link: https://www.econbiz.de/10001543521
Saved in:
7
The relation between service quality, satisfaction and intentions
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004226751
Saved in:
8
Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004608913
Saved in:
9
Estimating zones of tolerance in perceived service quality and perceived service value
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004708809
Saved in:
10
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10004715491
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->