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Är tjänstekvalitet skillnaden...
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Consumer behaviour
7
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7
Beziehungsmarketing
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Dienstleistung
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customer dominant logic
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service dominant logic
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value-in-use
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English
26
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Strandvik, Tore
33
Liljander, Veronica
11
Holmlund, Maria
6
Heinonen, Kristina
5
Edvardsson, Bo
4
Voima, Päivi
3
Finne, Åke
2
Lemmink, Jos
2
Lindqvist, Pernilla
2
Paltschik, Mikael
2
Rindell, Anne
2
Roos, Inger
2
Rosenqvist, Gunnar
2
Salenius, Bo-Magnus
2
Streukens, Sandra
2
Andersson, Per
1
Bergenwall, Maria
1
Grönroos, Christian
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Heinonen, kristina
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Nordman, Jan
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Riel, Allard C. R. van
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Riel, Allard C.R. van
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Hanken Svenska Handelshögskolan
7
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
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Meddelanden från Svenska Handelshögskolan
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Working Papers / Hanken Svenska Handelshögskolan
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Ekonomi och samhälle
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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Legends in marketing
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ECONIS (ZBW)
22
USB Cologne (EcoSocSci)
9
RePEc
8
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1
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
2
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
3
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
4
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
5
Mobile service quality : a study of contributing factors
Nordman, Jan
;
Liljander, Veronica
-
2003
Persistent link: https://www.econbiz.de/10001785968
Saved in:
6
Consumption-based emotional responses related to satisfaction
Liljander, Veronica
;
Bergenwall, Maria
-
1999
Persistent link: https://www.econbiz.de/10001543521
Saved in:
7
The relation between service quality, satisfaction and intentions
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004226751
Saved in:
8
Är tjänstekvalitet skillnaden mellan förväntningar och upplevelse?
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004608913
Saved in:
9
Estimating zones of tolerance in perceived service quality and perceived service value
Liljander, Veronica
;
Strandvik, Tore
-
1992
Persistent link: https://www.econbiz.de/10004708809
Saved in:
10
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10004715491
Saved in:
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