A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with...

What is next by context: PMM in Small and Medium Enterprises -- Performance Measurement and Management in Smes: Discussion of Preliminar Results from an Italian Survey -- New Integrated Information Systems and Management Control Change in Small and Medium Enterprises -- What is next by context:...

Das Buch möchte Unternehmen und Nonprofit-Organisationen anregen, sich mit der Sicherstellung von Servicequalität professionell und systematisch zu beschäftigen. M. Bruhn verweist auf seinen Titel "Qualitätsmanagement für Nonprofit-Organisationen" (ID-G 28/13), der die wissenschaftlichen...