Managing the inventory is very important in any online organization to minimize “out of stock” and give better customer experience. In this paper, we have researched how different inventory techniques are being applied to make sure all products are delivered to the customers when ordered and...

Technology is changing the way customers and companies interact. How consumer purchasing behavior is affected by the use of technologies which enable them to purchase independently of direct service employee contact - i.e., by shopping via a technological interface rather than in a...

This research starts with a premise, whether significant difference in perceived service quality (PSQ) exist within demographic characteristics of online shoppers, such as education, age, gender, monthly income, occupation and marital status. Web survey has been administered to 308 online...

Industrial Revolution 4.0 has initiated digital transformation in Asia and resulted in Retail 4.0 forcing shopping malls to upgrade themselves digitally to remain competitive. The purpose of this research is to investigate the impact of upgrading shopping malls with digital retail technology...

Gallons of studies have been conducted regarding the customers’ satisfaction and their underlying factors. But, if the same individual is the shopper of both the organized and unorganized retail stores, then how much his/her satisfaction differs from any one retail format to the other retail...

Gallons of studies have been conducted regarding the customers’ satisfaction and their underlying factors. But, if the same individual is the shopper of both the organized and un-organized retail stores, then how much his/her satisfaction differs from any one retail format to the other retail...

This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows...