Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

health care in Mayiladuthurai Taluk. Observing the growth of private health care sector, highly number of patients get … quality factors that influence patient satisfaction with Government vs. private hospitals. A survey was conducted on patients … obtain information regarding patients' perceptions toward 13 service quality dimensions of Government and Private hospitals …

patients in 2015, looking into possibly influential sociodemographic factors as far as patient satisfaction is concerned, to … satisfaction. However, insurance reimbursement rate has the negative influence. Patients with residency status are more demanding … probability of satisfaction conditional on insurance reimbursement is lower for patients with residency status, and higher for …

service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor … varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers … satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a …

This paper analyzes the impact of service quality on patients' satisfaction with the Portuguese National Health Service … patients' satisfaction, introducing some subjectivity on the analysis since the concept of satisfaction is, itself, debatable …

hospital at this moment, their healthcare service in two HCMC' hospitals have not met patients' expectations, although in …The study aims to assess the patient' satisfaction by using a new method called SERVQUAL technique which conducted in … Ho Chi Minh City (HCMC)' hospitals. This technique will measure the gap between patients' expectation and their …

development is witnessed by success of science in curing various diseases and providing satisfaction to patients. But still there … dissatisfaction of patients depends upon the behavior of doctors, and the quality of services as being provided to them by medical … treatment; and ultimately improved patients’ satisfaction. If one observes the business practices of various companies including …

used in the analysis were collected by personnel survey of 150 patients of a Heart Hospital. The research instrument used … satisfaction as in case of product and it becomes a challenging task to measure customer (patients’) satisfaction towards health … care services. The main objective of this study is to measure customers’ (patients’) satisfaction towards Health Care …