The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

Timo Waurick untersucht die Wirkung der Werkzeuge des Lean Six Sigmas auf Basis umfassender empirischer Daten mit Hilfe einer PLS-Analyse. Mit dem untersuchten Kausalmodell belegt Timo Waurick erstmals wissenschaftlich die gemeinsame Wirkung der Methodenwerkzeuge auf Produktivität und...

The management of shop floor behavior plays a critical role for the success of operational improvement programs, which rely on the workers that perform the direct value creation tasks. But what precisely should managers do to influence that behavior constructively? In the corresponding stream of...

Costs and learning factories -- Agile 8D problem-solving framework in a Renewable Energy sector -- The transfer process of lean approach within multinational companies’ network. The Schnell S.p.A. case study -- Lean Healthcare: a critical analysis -- Road freight transport in Europe:...