In this paper, we develop an integrated perspective on how legitimacy concerns affect organizational networks. We do this in the context of firms committing unethical acts. Using legitimacy theories and theories of the dynamics of status hierarchies, we hypothesize that network partner quality...

In this study, we investigate the role of experience diversity on learning by U.S. airlines. Do firms learn more from diverse of homogeneous accident experiences? Existing literature provides conflicting answers to this question, with some theories suggesting that heterogeneous experiences are...

In studying the antecedents of alliance performance, one stream of research has underscored the alignment between partners’ characteristics whereas another has concentrated on relational mechanisms such as mutual trust, relational embeddedness, and relational commitment. We integrate these two...

We investigate whether the size and quality of the networks of firms engaging in illegal/unethical acts are affected by those acts. Using legitimacy, status, and resource dependence theories, we hypothesize that size will be affected and quality will deteriorate. Using a sample of 208 firms, we...

Given the increasingly competitive environment characterizing many industries, customer service, specifically, post-sales technical support, has evolved as a key source of differentiation and profits. Against this backdrop, firms are looking to cross-sell products during customer service...

Dual distribution systems where firms simultaneously use vertical integration and market governance are widely used across diverse marketing contexts (e.g., restaurants, retailing, and industrial selling). A prominent example of dual distribution includes business format franchising, where...

In many product categories, technological evolution results in the emergence of a single product design that achieves market dominance. In this paper, we examine two questions: will a dominant design emerge in a new product category? If it does, how long will it be before a dominant design...