We investigate whether the size and quality of the networks of firms engaging in illegal/unethical acts are affected by those acts. Using legitimacy, status, and resource dependence theories, we hypothesize that size will be affected and quality will deteriorate. Using a sample of 208 firms, we...

In this study, we investigate the role of experience diversity on learning by U.S. airlines. Do firms learn more from diverse of homogeneous accident experiences? Existing literature provides conflicting answers to this question, with some theories suggesting that heterogeneous experiences are...

In studying the antecedents of alliance performance, one stream of research has underscored the alignment between partners’ characteristics whereas another has concentrated on relational mechanisms such as mutual trust, relational embeddedness, and relational commitment. We integrate these two...

In this paper, we develop an integrated perspective on how legitimacy concerns affect organizational networks. We do this in the context of firms committing unethical acts. Using legitimacy theories and theories of the dynamics of status hierarchies, we hypothesize that network partner quality...

Given the increasingly competitive environment characterizing many industries, customer service, specifically, post-sales technical support, has evolved as a key source of differentiation and profits. Against this backdrop, firms are looking to cross-sell products during customer service...

It is now well-accepted among policy makers that the provision of water, sanitation and hygiene is a basic human right. Yet, millions of people lack access to basic toilet facilities, which anecdotal evidence suggests may increase violence against women. We examine the relationship between the...

During the past decade, a number of interactive technologies, including the Internet, have fundamentally transformed how retailers compete in the marketplace. In a similar vein, emerging interactive technologies can be expected to significantly alter the retailing landscape through their impact...

Choosing assets for their portfolios is a complex decision, and investors, endowed with limited information processing capacity are influenced by various psychological factors. One such factor is investors' processing fluency with the firm's stock. In this paper, we introduce the idea of...